Customer Service

Introduction

Welcome to Music Minus One. This Site is provided by MMO Music Group, Inc. (referred to throughout this Site as "Musicminusone.com") as a service to our customers. Please review the following basic rules that govern your use of the Music Minus One site. Please note that your use of the Musicminusone.com, including all MMO products (collectively, the "Site") constitutes your unconditional agreement to follow and be bound by these Terms of Use. Although you may "bookmark" a particular portion of this Site and thereby bypass these Terms of Use, your use of this Site still binds you to these Terms of Use. Musicminusone reserves the right to update or modify these Terms of Use at any time without prior notice to you. For this reason, we recommend that you review these Terms of Use whenever you use this Site.

Buyer's Guide

By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. Musicminusone.com does not knowingly collect personal information about children under the age of 13 without prior parental consent.  Children under the age of 13 may not use this Site other than for browsing, and parents or legal guardians may not agree to these Terms of Use on their behalf. If you are a parent or legal guardian agreeing to these Terms of Use for the benefit of a child between the ages of 13 and 18, be advised that you are fully responsible for his or her use of this Site, including all financial charges and legal liability that he or she may incur.

Please note that certain orders constitute improper use of Musicminusone.com and its services. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion.

If you do not agree to (or cannot comply with) any of these terms and conditions, do not use this Site. All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms of Use. By confirming your purchase/ order at the end of the checkout process, you agree to accept and pay for the item(s) that you have requested.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of Musicminusone.com or its suppliers and protected by U.S. and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited.

To insure the safety and security of your financial information and prevent unauthorized use of your credit or debit card, musicminusone.com performs security checks, in partnership with third parties. Unfortunately, some non-US based cards may not pass the designated information and security checks. Failure to meet the appropriate security criteria will prevent musicminusone.com from completing your transaction. A notification with the final status of your order will be sent via email. However, to ensure the security and privacy of our customers, we will be unable to provide additional details for any incomplete orders. You will be responsible for the cost of freight. International orders can take 7-14 days shipping. Shipped via Federal Express, two to three day delivery is the rule.

Musicminusone.com reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. The reason for this is to limit or prevent fraudulent transactions. We will provide notification to the customer should such limits be applied. Please note that certain orders constitute improper use of Musicminusone.com and its services. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. Musicminusone.com also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms of Use, reselling shall be defined as purchasing or intending to purchase any product(s) from Musicminusone.com for the purpose of engaging in a commercial sale of that same product(s) with a third party with out permission.

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL MUSICMINUSONE.COM OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE MUSICMINUSONE.COM WEB SITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF MUSICMINUSONE.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL MUSICMINUSONE.COM BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE DURING THE SIX MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.

Copyrights and Trademarks

Unless otherwise noted, all Contents are copyrights, trademarks  controlled or licensed by Musicminusone.com, one of its affiliates or by third parties who have licensed their materials to Musicminusone.com and are protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of Musicminusone.com and is also protected by U.S. and international copyright laws.

Musicminusone.com and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of Musicmminusone.com's or any third party's intellectual property rights.

The Musicminusone.com names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Music Minus One Music Group, Inc.  All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

Order Acceptance

Please note that certain orders constitute improper use of Musicminusone.com and its services. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped (except for orders, including pre-orders, paid for with a Gift Card, eGift Card or PayPal account which are charged at the time you place your order, not when your order is shipped). Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. One of our customer service representatives will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge.

Replacement CDS

            Consumers can purchase replacement discs for damaged or lost CD's, at a cost of $15.00 for one disc and $25.00 for two disc sets.


Pricing and Content Information

While Musicminusone.com strives to provide accurate pricing information, pricing or typographical errors may occur. Musicminusone.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price due to an error in pricing, Musicminusone.com shall have the right, at Musicminusone.com's sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Musicminusone.com may, at Musicminusone.com's discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Musicminusone.com does not price match with any other online or offline retailer. We strive to maintain highly competitive prices and review them regularly in order to serve you with great values, every day.

Merchandise Content: Musicminusone.com attempts to be accurate in its product descriptions. However, MusicMinusone.com does not warrant that product descriptions or other Content of this Site is accurate, complete, reliable, current, or error-free. If you find a product is not as described, your sole remedy is to return it in unused condition.

Objectionable Content: You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that Musicminusone.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable.

Music Minus One Return Policy

Our goal is to satisfy our customers by exchange, refund, or repair, as outlined in this policy.
As an added convenience for customers, Music Minus One allows you to return an item if item is defective upon receipt with-in 30 days. We will give you a store credit. There is no refund for the Shipping and handling fees. The item must be returned to us with an Return Authorizatoni number on the sending package. This number can be given to you by calling our customer service representatives at 914-592-1188. Although no refunds for merchandise will be made, credit will be issued for future purchases of Pocket Songs or Music Minus One products.

Guest Checkout

Guest Checkout is a feature on Musicminusone.com that allows you to make purchases from our site without making or using an account. While using Guest Checkout, you will be required to enter the following information: First and last name, year of birth, billing and shipping addresses, telephone number, credit card information and an email address where we can send order and shipping notifications. It is very important that the information is accurate. If there is any problem at shipping or charging the credit card for your confirmed purchase we will ne to contact you. This information will not be saved on our site for security purposes and you will have to re-enter it every time you use Guest Checkout.

User Reviews, Feedback, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to MusicMinusOne.com on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") you grant MusicMinusOne.com a royalty-free, irrevocable, transferable right and license to use the Comments however MusicMinusOne.com desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.

Musicminusone.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. MusicMinusOne.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

Musicminusone.com does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant MusicMinusOne.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify MusicMinusOne.com and its affiliates for all claims resulting from any Comments you submit. MusicMinusOne.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

 

Delivery & Return Policy

Delivery for online orders

Once you have selected the items you would like to purchase and all items are in you shopping cart you can check out your order. When checking out your order you will be asked for your first and last name, address, phone number and credit card/ debit card information. That will include expiration date and billing address, with the billing name as it appears on the card. Once all of the information has been entered correctly you may proceed with checking out your order. Once we receive the order during business hours, it will be processed and shipped. We have available Express shipping options, Next Day or Second Day shipping through FED-EX.  NOTE: Next Day or Second Day Orders must be placed by 2 PM Eastern Standard Time to be shipped that same day. If placed after 2 PM EST, they will ship out on the next available business day. So if ordered on a Friday after business hours the order will be shipped until Monday Morning. If that Monday falls on a holiday then it won’t be shipped until that Tuesday.  Additionally, Next Day (Standard Overnight) shipping means the order will be delivered by FedEx on the next business day (or in two business days for Second Day shipping).  Business days include Monday through Friday, not including Holidays.

Typical shipping costs for 1 item is as follows:
Media Mail: $6.89 - Basic US Postal Service method - 3-14 days dependent upon where you are in the USA (NOTICE: Orders for over two items will not be eligible for media mail shipment.)

Priority Mail: (Rates Vary) - Fastest post office method  2-3 day dependent upon where you are in the USA
Federal Express Ground: (Rates  Vary) - Delivery 1-5 business days within continental USA. Tracking available constantly until received.

Federal Express Standard Overnight (Rates Vary) - Next Business Day delivery.

Federal Express Second Day (Rates Vary) - Delivery in two Business Days.

International Shipping

The Musicminusone.com website ships orders to addresses within the 50 states, APO / FPO military addresses, American Samoa, Guam, Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands and overseas.

All listed prices are in U.S. dollars, and we do accept checks or money orders and make them out to Music Minus One. Please do not send cash.

To ensure the safety and security of your financial information and prevent unauthorized use of your credit or debit card, Musicminusone.com performs security checks, in partnership with third parties. Unfortunately, some non-US based cards may not pass the designated information and security checks. Failure to meet the appropriate security criteria will prevent Musicminusone.com from completing your transaction. A notification with the final status of your order will be sent via email; however, to ensure the security and privacy of our customers, we will be unable to provide additional details for any incomplete orders. You will be responsible for the cost of freight. There will be no FREE shipping on international orders at all.

Delivery time for international orders varies by destination.  The available options are as follows.

USPS First-Class Mail International Large Envelope - Basic international mail method, via United States Postal Service.  Delivery time is typically 3 to 6 weeks.

Priority Mail International - Priority shipping with United States Postal Service.  Delivery time is 6 to 10 business days.

Federal Express International Economy - Delivery time 3 to 7 business days.

Federal Express International Priority - Delivery time 2 to 5 business days.

Please note, Federal Express does not deliver to PO Boxes.  A physical address must be given for orders shipped via FedEx.

You may be subject to import taxes, surcharges, and duties which are levied once a shipment reaches your country. Any additional charges for customs clearance must be paid by you as we have no control over these charges and cannot predict what they may be. When ordering from musicminusone.com you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Remember that customs policies & procedures vary widely from country to country. You should contact your local customs office for further information. Customs forms attached to each International order list the value of your order by product type.

Privacy Policy
Music Minus One will not sell your information in any way to a third party. Music Minus One works with AdRoll retargeting, who uses technology including web beacons and cookies to collect data about our website usage and to improve the effectiveness of our marketing. Data recorded through the use of this technology is aggregated and shared with us. No personally identifiable information about you is collected or shared by AdRoll with the Music Minus One. You can opt-out of AdRoll and their partners by visiting this link.
Updating Account Information
To update your account information, login to your account and click Edit.
Create an Account

It's easy to create an account on MusicMinusOne.com, and it 's free. Just follow these steps:

  1. Click Create an Account or click "My Account" at the top of the page.
  2. Enter your name and email address on the sign-up screen.
  3. Create a password and confirm it. Make sure that the password is something you can easily remember.
  4. Click Create Account.

Creating an account provides the following benefits:

Order Status

You'll receive email confirmations when your items are shipped, as well as email notifications in case our Customer Service needs to contact you about your order. Such as invalid credit card number, invalid address, etc. We try to insure customer satisfaction at all times.

Address Book

You can store unlimited names and addresses, and access them for easy checkout.

Saved List

Keep a running list of your favorite items and planned purchases.

Track Your Order

If your order has been shipped, click the "Track Your Order" link at the top right of most Musicminusone.com pages.

Please Note: Only orders that have been shipped by a shipping carrier (companies other than the postal service) can be tracked. Not all orders will be given a tracking status by the shipping carrier. Tracking is not available for orders that have a "Processing" status.  "Processing" status means it was sent via USPS therefore not being able to be tracked.

Guest Checkout: If you checked out as a guest, click "Track Orders" at the top right of our site and enter the requested information to track your order's progress.

Important: If you have an account but used Guest Checkout to make a purchase, you will need to sign out of your account to see your gues order's tracking information. After you sign out, click "Track Orders" at the top right of our site and enter the requested information.

Order Cancellation Policy

Your order begins processing immediately after you click Place Order. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled.

To attempt to cancel your order during processing:

  1. Sign in to your account.
  2. Find the order on your main account page. Click the order number to see the order details.

If it is still possible to cancel, you will see a Cancel button on the Order Details page that you can use to cancel your order. If there is no button, the order is already being shipped and cannot be canceled. If you have changed your mind about the order and it is too late to cancel, you can return any unwanted items in accordance with the seller's returns policy. View your recent orders in My Account.

View Your Order History

Your Order History lets you review your current and past orders and get updates on your order status. To view your Order History:

  1. Go to My Account and sign in. Click the "Order History" link on the left of the screen.
  2. View the details of each order by clicking "View Order Details."
  3. View Order History Now

 

Problems With Your Order

If you believe an item in your order is missing, didn't arrive, or is damaged or defective, here's what you can do: For Items Purchased from a Music Minus you can contact customer service where you will be given store credit for the item. Once the unwanted or defected item has been received that credit will be applied. For Items Purchased from MusicMinusOne.com:

If an Item Is Missing

Due to varying item availability and warehouse locations, your items may be shipped separately when you place an order for multiple items. We will not charge you extra for split shipments. The invoice you receive with your order will tell you which items have been shipped separately, and you can use Track Your Orders to see if the rest of your order is on its way. If your shipment arrives and you still have questions about items missing from your order, please contact us and one of our Customer Service Associates will be happy to help you.

If Your Order Didn't Arrive

Most orders can be tracked. If you wish to track an order that you believe is late, go to Track Your Orders. If you track your order and still have questions about an order that has not arrived, please contact us. Please Note: While our Customer Service associates will try to assist, please understand that they do not have any additional information other than what is available from the shipment carrier's website.

If an Item Is Damaged or Defective

We are committed to your shopping satisfaction. If an item you receive from Musicminusone.com is damaged or defective, you can return it to us.

To return or replace an item at a store:

Bring the item you wish to return along with all original packing materials and accessories. If available, bring the packing slip that came with the item. If you do not have the original packing slip, you can print out the Easy Returns Receipt in My Account for the item you are returning.

To return or replace an item by mail:

If you received a damaged or defective item, you can request a replacement by mail. The replacement item will be sent to the original "ship to" address upon receipt of the original item at our Returns Center, pending product availability. Please follow these step-by-step instructions on how to return an item by mail. Items that cannot be returned by mail are listed in the Returns Policy.

Forgot Password

If you can't remember your password, we'll email it to you shortly after you follow these easy steps:

  1. Go to "My Account" (located at the top of each page).
  2. Click "Forgot Your Password?" under "Sign In."
  3. Enter your email address and click "Send."
  4. Need Password Now.

 

Checking Out as a Guest

If you would like to make a purchase without creating an account, please choose Check Out As a Guest on the sign-in page. During checkout, you will be asked for the minimum amount of information necessary to complete your order and ship it. At the end of checkout, you'll have an opportunity to create an account if you would like. Click No Thanks if you do not want to create an account. Click "Track My Orders" at the top right of the site to view tracking information once your order has shipped. Account holders can also use Guest Checkout--just follow the steps above and the instructions during checkout.

Please note: Any order you place as a guest will not be trackable via the My Account page if you are signed in. Sign out and click "Track My Orders" at the top right of the site to see your Guest Checkout order status.

About Our Ads

Music Minus One may use how you browse and shop in order to show you ads for Music Minus One or our advertising partners that are more relevant to your interests. Learn more about your options, including how to opt out of this type of advertising.

Please note: If you choose to opt out, you will continue to see ads onMinusone.com, but they will not be based on how you browse and shop.

For more information on how Music Minus One uses and shares information, please see our Full Privacy Policy.

Music Minus One Ads Displayed on Other Sites

Some websites may belong to ad networks that use your browsing history across websites to choose which ads to display on their sites; the displayed ads may include advertising for Minusone. To learn more, and to opt out of seeing interest-based advertisements on these sites, visit the Network Advertising Initiative home page. Websites may also offer their own opt-out methods for interest-based advertising.

Frequently asked Questions (Q&A)

Q: What is a Play-Along?
A: A Play-Along is music minus the solo part.
Q: What is an MMO or Music Minus One record?
A: It is a compact disc containing a complete performance of the piece by a professional player plus an accompaniment by the orchestra or piano, minus the soloist for your participation.
Q: Can I still purchase cassette tapes?
A: Although our cassette tapes were very popular, we no longer have cassette tapes. All of our products are now CDs. So if you have a catalog that has PS cassette products, request a new one.
Q: If I buy an item online after business hours and request next day air. Will I receive it by the next day?
A: Next-day air must be done within business hours. If your online order was done on Saturday, it will not be sent out until Monday or which ever the next working business day is.
Q: Is there a cut off time to make an order?
A: If you want your order to be sent out on that same day the order must be placed by 4pm.
Q: Can I purchase individual songs or do I have to buy the whole album?
A: We have a download website ONLY for our Music Minus One items. For Music Minus One Products you must purchase entire album. For Pocket Songs you can download songs and do not need to purchase the entire album. The website is download.musicminusone.com. The prices range from $10- $22
Q: Can we make customized CDs using your tracks?
A: This is something that can be done. All requests must be in writing and sent VIA email to our CEO Irving Kratka at irv@mmogroup.com.
Q: What is the standard shipping fee for items?
A: The standard shipping fees are:
Q: May we go to your actual location and purchase an item?
A: Absolutely, our office is open from 9am-5pm and you may come and buy it cash or credit card and walk out with your item.
Contact Us

Store Location:
50 Executive Blvd.
Elmsford, New York 10523

Department Hours

Licensing- Mon-Fri 9am-5pm
Sales Department- 8:30am-5pm
Office Hours- 8:30am-5pm
Shipping & Handling- 9am-5pm
Accounts Payable- Mon, Wed-Friday 9am-5pm

Become A Dealer
We offer many dealer incentives for purchasing in bulk. Please email dealer@mmogroup.com for more information.